| Frequently
Asked Questions about Reselling Web Services |
What
is re-selling?
In
a reselling relationship,
the reseller is not an employee of ours, but instead acts
as an extension of our marketing, sales and support operations.
Our resellers market our services independently, offering
a selection of their own, our pre-packaged plans or a combination
of both. Our resellers usually provide the easier side of
Web Hosting, like offering basic technical support and account
administration. On our side of the deal, our resellers allow
us to expand our customer base without overextending our
marketing and sales costs. From our resellers side; our services
allow an independent operator to profit from the World-Wide
Internet market without requiring a big investment or a huge
amount of technical knowledge.
What is
a Web host?
A
web host provides the space for their customer's Web sites,
they usually also provide e-mail addresses, software for
order forms, shopping carts, security for online shopping
and content management and so on.
All of this is stored on a Web server -
a computer with a permanent, direct Internet connection.
You
don't need your own Web server to provide Web Hosting. You
can become a reseller of our web hosting services - we supply
the equipment, staff and knowledge to run the technical end,
what you need is sales and marketing savvy and a commitment
to providing good service to your customers.
How do
I make money?
Our
Resellers make money the same way we do, through the fees
paid by customers. The customer purchases the service
from the reseller, who then purchases the same service
from us at a discount, our resellers get the bulk of the
purchase cost for the work involved in setting up accounts,
applications and providing support. Our resellers do not
have the large investment in the equipment or IT staff
involved in actually running the web hosting facilities.
How
much money can I make?
How
much money you make as a reseller is up to you. This
is not a "Get Rich Quick" scheme or pipe dream,
we are offering services and support of very high quality
that is second to none, however, the amount of money you
will make will be in direct relationship to the amount of
effort you expend on promoting and backing up these services,
as the owner and operator of your own Internet Business,
it is up to you to put in the effort required to make your
business succeed. Many of our Resellers average as little
as an hour or two a week while others quickly exceeded their
current income and have turned to reselling our services
full time. The most exciting aspect of all of this is your
ability to quickly get started with a tiny investment, start
earning money, then build and expand your business to any
size you desire as your experience and customer base grows.
What
do I need to know?
Providing Internet Services may not be
as complex as you might expect, as a reseller of our
services, you are avoiding physical contact with the web server
hardware, and along with that goes much of the technical side
of things. The level at which you should start is the level
with which you are comfortable, the more technically involved
you become, the more personalised and individual your level
of service will be. The level of required technical understanding
to become involved in the simplest of our reselling programs,
is minimal; You should have a solid familiarity with the Internet,
and will also need an understanding of how to manage and maintain
a business in general. We can fully support you with all Internet
related aspects of your business, our relationship will be
close and personal and we will be ready to help in any way
we can at anytime, however, of course the running of your business,
including financial and other business decisions and structuring
are up to you.
What equipment
do I need?
As with
several other aspects of the business, the amount of equipment
you will need to have in order to operate as a reseller will
depend entirely on how deeply involved you want to become.
As one of our Web hosting resellers, you can go as far as
to rent or buy the server equipment and set up your hosting
operations on your own dedicated web server machine housed
in our Dedicated Network Operations Centre. But at its simplest,
reselling our services requires you to own very little equipment,
to set up a basic reselling business, all you really need
is a computer that you can use to manage the accounts, and
a connection to the Internet and a hosting account with us!
What can I
re-sell?
Among the
specific services that can be re-sold with your own label
or ours are:
Web
Hosting: virtual accounts, dedicated servers
and co-location services
Mail
servers: Some customers only need someone
to look after their e-mail, a re-seller can provide
email POPs and aliases to accompany their Domain Names.
Web
Development: Including
E-Commerce, software and scripts, content creation and
consulting. E-commerce includes Storefronts and Development
and hosting packages specifically geared toward e-commerce.
Software and scripts include Web solutions like Web Site
maintenance, content management, on-line customer service,
Search and Database Engines and many more.
Web
Promotion: Pre-packaged or custom Web Promotion
plans.
Domain
Names: Domain name registration and parking
functionality. We can put you on to a cheap source
of Domain names which you can use to increase the value
of your services by passing on the saving or cash in
by charging the going rates.
What
do I have to pay for?
Depending
on the service you are reselling, little or no set up cost will be involved,
usually you will only need a Web Hosting account with us
and a Web Site. You can build the web site yourself or pay
us or another developer to set one up for you. To resell
our hosting services a minimum of our Pack
Leader Web Hosting Account is required. Most of the time
you will be ordering products or services as you need them,
no need to keep "stock" on hand.
Do
I have to provide support?
Most
of our re-seller plans require that it will be your responsibility to provide the technical support, however anything you are
not
sure of or need advice about, you will just forward the query
to us and we'll give you the answer to pass on to your customer.
Our support desk is open 9am to midnight, 7days a week, 365
days a year and for international customers, other times
outside those can be arranged. For our TurnKey Re-Seller
solutions, Support and Billing can be handled completely
by us, using your name for all correspondence and online
documentation. Please Contact Us for
details about Turnkey Web Hosting Solutions.
Who
can operate this type of business?
Anybody
with a working knowledge of how the Internet works,
some basic people skills, basic computer skills and a commitment
to good service. Some of our resellers include some of the
larger Australian, USA and UK service providers in operation
today, while others are single operators, working out of
a home as a way to make a some extra money. Our resellers
often specialise in a particular service or product or they
resell a range of our services including Web Hosting, Web
Design, Programming, Internet consulting and Promotion.
Our
re-sellers are not required to be hardware or programming
specialists,
we supply them with all the services, products and technical
support that they need. Our re-sellers may have extensive
business experience or sales experience, retirees, working
part-time or fulltime, or they may be young, stay at home
parents.
Where
will I get my customers?
You
have a very large and ever expanding market of consumers
to sell to -
everyone who wants a Web site needs a Web host and there
are a multitude of related Web Services. When first starting
out, it will be best to try and attract small clients (owner-operator
and small businesses) in need of hosting services like shared
accounts, email, domain names, web development and promotion.
One
of the best places to locate customers like
these is to browse webmaster resource sites and message forums.
You can find self-employed individuals in need of hosting,
design, promotion or other web solutions at these sites.
When you are known to them, you will be able to attract a
few clients to get you started, from there, you can build
personal relationships with them to retain their business
and ensure they recommend your services. This allows you
to gain experience and knowledge as your business builds
up.
Once
you've established a name for your company and
built up its size and service offerings, you can start to
attract slightly larger clients with more complex needs.
Ensure
you setup a good web site for sales and support.
Don't hide pricing or other details, Internet customers are
usually in a hurry, give them the information the need and
they will have no need to go elsewhere. Extensive support
and resource areas on your web site can help greatly with
helping your new and existing customers.
If
your budget allows, you might want to try an ad campaign,
online and offline. Try Pay-Per-Performance search engines
like GoTo.com, Google and others. Regardless of budget, you
should embark on a serious, long term web promotion campaign
for your web site. Contact us for more information on Web
Site promotion, we can promote your site for you, and/or
teach you how.
Do
I have to tell my customers Im a reseller?
No,
many resellers do not advertise this fact, though there is
nothing to hide! -
industry or specialised knowledge, location, availability
and numerous other reasons will result in the services and
support that you package and provide as being more suitable
to your customers than what other or even larger hosting
companies could provide for the same price or even at all
in some cases.
With
attention to detail and a commitment to ongoing, responsive
service,
your customers will receive and appreciate a high quality
and personal level of service. Their business will also benefit
from the relationship in cost saving and many other ways,
forming a strong win-win situation for all involved.
Further
Information about re-selling our Web Services:
Making
Money From Home - Reselling Web Services
Web
Developers Can Be Successful Web Hosting Re-Sellers
Marketing
Locally
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